FAQ

FAQ

 

Q: Are you a manufacturer, a trading company, or a third party?

A: We are both a manufacturer and a trading company, operating as an integrated joint-stock company.

Q: Where are your factories located?

A: Our production center is located at No. 18, Jiaochen Road, Chengtan Industrial Zone, Xinchang County, Shaoxing City, Zhejiang Province, China, and in Chengtan Street, Jiaochen Road, Xinchang County.

Q: If I need to stay for a few days, can you help book a hotel?

A: Absolutely, we are pleased to offer hotel booking services.

Q: What is your delivery time?

A: Delivery times vary based on product customization, generally ranging from 60 to 90 days.

Q: How do you ensure that products won't be damaged during long transportation?

A: We use container shipping and have robust packaging solutions to ensure product safety.

Q: How do you provide timely after-sales service for overseas customers?

A: We offer professional after-sales technical support through either our headquarters or overseas agents.

Q: How do you arrange shipment?

A: We arrange sea shipping.

Q: Do you have products in stock?

A: No, all our products are custom-made.

Q: What is your warranty policy?

A: Our service provides a warranty for non-human damage within 18 months after receiving the goods or 12 months after installation and successful commissioning, whichever comes first.

Q: When we receive the products, will additional accessories be included?

A: Yes, we include some spare parts with the shipment.

Q: Are the products tested before shipping?

A: Yes, all products are tested before shipment.

Q: Can we visit your factory before placing an order?

A: We warmly welcome potential customers to visit our factory.

Q: Do you offer OEM or ODM services?

A: No, we do not provide OEM or ODM services.

Q: How many types of products do you manufacture?

A: We produce three major categories of textile machinery: stenter machines, heat energy recovery systems, and dyeing machines.

Q: What payment methods do you accept?

A: We accept T/T and L/C.

Q: What certifications do you have?

A: We have certifications such as CE and ISO.

Q: Which airport is closest to your factory?

A: The nearest airports are Hangzhou Xiaoshan Airport, Ningbo Lishe Airport, and Yiwu International Airport.

Q: Can we become your agent?

A: Yes, it's possible to become our agent.

Q: Do you provide manuals with the shipment?

A: Yes, we provide operation and maintenance manuals in the shipment.

Q: Can you share photos of previous installations?

A: Yes, we can provide installation photos.

Q: Why choose Yoantion?

A: Yoantion offers solutions to various challenges in fabric dyeing and finishing, ensuring superior product quality and energy-efficient, high-performance production.