Q: Are you a manufacturer, a trading company, or a third party?
A: We are both a manufacturer and a trading company, operating as an integrated joint-stock company.
Q: Where are your factories located?
A: Our production center is located at No. 18, Jiaochen Road, Chengtan Industrial Zone, Xinchang County, Shaoxing City, Zhejiang Province, China, and in Chengtan Street, Jiaochen Road, Xinchang County.
Q: If I need to stay for a few days, can you help book a hotel?
A: Absolutely, we are pleased to offer hotel booking services.
Q: What is your delivery time?
A: Delivery times vary based on product customization, generally ranging from 60 to 90 days.
Q: How do you ensure that products won't be damaged during long transportation?
A: We use container shipping and have robust packaging solutions to ensure product safety.
Q: How do you provide timely after-sales service for overseas customers?
A: We offer professional after-sales technical support through either our headquarters or overseas agents.
Q: How do you arrange shipment?
A: We arrange sea shipping.
Q: Do you have products in stock?
A: No, all our products are custom-made.
Q: What is your warranty policy?
A: Our service provides a warranty for non-human damage within 18 months after receiving the goods or 12 months after installation and successful commissioning, whichever comes first.
Q: When we receive the products, will additional accessories be included?
A: Yes, we include some spare parts with the shipment.
Q: Are the products tested before shipping?
A: Yes, all products are tested before shipment.
Q: Can we visit your factory before placing an order?
A: We warmly welcome potential customers to visit our factory.
Q: Do you offer OEM or ODM services?
A: No, we do not provide OEM or ODM services.
Q: How many types of products do you manufacture?
A: We produce three major categories of textile machinery: stenter machines, heat energy recovery systems, and dyeing machines.
Q: What payment methods do you accept?
A: We accept T/T and L/C.
Q: What certifications do you have?
A: We have certifications such as CE and ISO.
Q: Which airport is closest to your factory?
A: The nearest airports are Hangzhou Xiaoshan Airport, Ningbo Lishe Airport, and Yiwu International Airport.
Q: Can we become your agent?
A: Yes, it's possible to become our agent.
Q: Do you provide manuals with the shipment?
A: Yes, we provide operation and maintenance manuals in the shipment.
Q: Can you share photos of previous installations?
A: Yes, we can provide installation photos.
A: Yoantion offers solutions to various challenges in fabric dyeing and finishing, ensuring superior product quality and energy-efficient, high-performance production.
